Addressing Vulnerabilities

The individuals supported by CRSS often come with considerable vulnerabilities. Our obligation is to eliminate the risk associated with these vulnerabilities. CRSS provides policies; practices and education to ensure those supported by our service will be free from abuse and negligence.

CRSS has clearly developed policies and protocols dealing with;

Complaints and Concerns

Ensuring individuals access to reporting complaints in an accessible manner

Financial management and oversight

Instituting individualized safety plans to address; physical, intellectual, emotional vulnerability

Staff training and reporting expectations

Staff dealing with vulnerable individuals

Crisis Support and Behaviour protocols (Evidence based, clinically supervised)

Approach to Training/Staff Development

CRSS believes foundational and ongoing staff training are key components to delivering high quality services. CRSS has developed several training modules that are delivered to both new and current staff on an ongoing basis throughout the year. In addition each staff receives a budget to identify individual training events that they feel would enhance their own professional practice.

All staff of CRSS will be trained in our core training modules and re-orientated on an annual basis. These core modules are listed below;

CRSS Quality of Care Standards

CRSS Behavioural Approach Support and Planning

CRSS Working with Families – Positive approach to Support

CRSS Documentation, Data Collection and Reporting

CRSS Collaborative Action Planning (Understanding the Person Directed Plan)

CRSS – Introduction to Developmental Disabilities

Third Party Oversight

CRSS is committed to transparency and accountability. To ensure we deliver the highest standard of care possible CRSS contracts annually a third party program audit. This audit evaluates all the program related elements of CRSS. Living standards, human resources, physical plant standards, risk management, training and outcome measures are all covered in the scope of the audit.

To ensure the neutrality of the auditors the final report is provided to both CRSS leadership and our funding partners simultaneously. Each year CRSS engages a new auditor to ensure that a conflict of interest does not emerge from the third party relationship.

We believe this new standard in oversight will begin to create a “best practice” in evaluating outcomes and service quality in agencies serving the needs of complex special needs individuals.

Financial Model

CRSS has a process of developing budgets for individuals that are efficient as well as ensuring all describe services are delivered within the bounds of agreed funding.

CRSS believes in a transparent process to ensure a strong working relationship with funders and the community. All costs are available and described with proposed budgets, CRSS makes available all details included within costs including salaries, overhead and clinical expenses. CRSS works on an individualized budget process that ensures group living costs are shared while service costs are specific and reportable on an individual basis.

CRSS bases our proposed budgets on existing MCSS budget templates and can adapt to existing MCYS per diem templates.


Barb Christou has been involved in residential services for over 20 years. Barb began working as a direct service professional and has worked her way through several management and senior management roles in both children’s mental health and the developmental service sector. This combination of front line experience and comprehensive management experience helps Barb understand all that is involved in developing and maintaining high functioning and high quality residential services.

Barb has earned a reputation for having incredibly high standards for all the homes she develops and oversees. She has a focus on what individuals are capable of and how she and her staff can support an individual to achieve their goals and dreams. Barb is invested in providing quality, competent and compassionate services to individuals supported by CRSS.